Frequently Asked Questions
Browser Questions
How can I tell what browser version I am using?
How to determine my operating system?
I get a message box saying that I don’t have a connection to the Internet, when I actually do have a connection.
Online Forms Questions
When I click on a form, the tax forms appear and then suddenly disappears. Why?
How can I download a form directly to my hard drive and stop the form from displaying in the web browser window?
When I download a PDF form, I get a message claiming that the PDF file is damaged (or corrupted). Is your file damaged?
When I tried to download a PDF form, I got a message asking me what application to use. I selected Word (or another program). Now all I see is weird symbols when I look at the file. What can I do?
How do I remove the JavaScript to retain data from the PDF forms?
How can I get a copy of my tax return?
LaWAGE Application Questions
When trying to register in LaWage, after clicking on "Register Now", it keeps returning to the Online Options page.
General & runtime errors in LaWAGE:
Security Questions
What is your Security Policy & Terms of Use for this web site?
What can I do to protect my information?
Severance Application Questions
When trying to register in Severance, after clicking on "Register Now", it keeps returning to the Online Options page.
General & runtime errors in Severance:
What operating systems does Severance 2007 presently run under?
How to determine my operating system?
Where can I download the newest version of Severance 2007?
Severance 2007 acts as though it is trying to reinstall some of the software when I run it. How can I fix this?
When I click the download button, the software wants to install an old version of Severance?
I get a message box saying that I don’t have a connection to the Internet, when I actually do have a connection.
What do I do to set up arrangements to pay an outstanding tax liability?
What is the severance tax rate for natural gas?
Who is responsible for paying the oilfield site restoration fee?
When the natural gas severance tax rate is adjusted annually on July 1st, which month is the first month affected by the change?
What are the Parish Codes that need to be provided on the various Severance Tax reporting forms?
Viewing and Printing Questions
What is the best resolution (e.g. 800x600 or higher) to have set in order to use this web site?
Why am I missing parts of the web page (e.g. images)?
Adobe Questions
I am having trouble with PDF documents.
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