Frequently Asked Questions

Browser Questions

1. How can I tell what browser version I am using?

2. How to determine my operating system?

3. I get a message box saying that I don’t have a connection to the Internet, when I actually do have a connection.

Viewing and Printing Questions

1. What is the best resolution (e.g. 800x600 or higher) to have set in order to use this web site?

2. Why am I missing parts of the web page (e.g. images)?

Online Forms Questions

1. When I click on a form, the tax forms appear and then suddenly disappears. Why?

2. How can I download a form directly to my hard drive and stop the form from displaying in the web browser window?

3. When I download a PDF form, I get a message claiming that the PDF file is damaged (or corrupted). Is your file damaged?

4. When I tried to download a PDF form, I got a message asking me what application to use. I selected Word (or another program). Now all I see is weird symbols when I look at the file. What can I do?

5. How do I remove the JavaScript to retain data from the PDF forms?

6. How can I get a copy of my tax return?

Security Questions

1. What is your Security Policy & Terms of Use for this web site?

2. What can I do to protect my information?