Self-Service Routing
Who Handles What
Find your need below to reach the right office faster
| If you need to… |
Start with |
| File or fix an individual income tax or sales tax return, or ask about return processing or your account |
Tax Administration Group I |
| Resolve a balance, arrange a payment plan, or work with a revenue officer (enforcement and collections) |
Tax Administration Group I |
| Respond to a field audit, a compliance review, an audit assessment, or an audit appeal |
Tax Administration Group III |
| Apply for, renew, or ask about an alcohol or tobacco permit |
Office of Alcohol & Tobacco Control |
| Resolve a problem that hasn't been handled through normal channels, or you're not sure who to contact |
Taxpayer Ombudsman |
Common Questions
Frequently Asked
I'm not sure who to contact — what should I do?
Start with the Taxpayer Ombudsman. You don't need to know which office handles your issue; the Ombudsman will help route it and follow up across the Department.
Should I email LDR leadership directly?
For taxpayer issues, the fastest route is the office that handles your matter or the Taxpayer Ombudsman. The Department's executives set policy and oversee operations, so messages sent to leadership are typically routed to the appropriate office before they can be addressed.
What's the difference between Tax Administration Group I and Group III?
Group I administers individual income and sales taxes — including return processing, customer service, and the Department's tax enforcement and collection functions. Group III handles the Department's tax audit and compliance functions: field audits, audit review and appeals, criminal investigations, and tax-credit verification.
